Refund Policy

Last updated: June 2026

1. Nature of the Service

The PRO subscription on odkz.sk is a digital service that is activated and made available immediately upon successful payment. It is not a product delivered on a physical medium.

2. Payment Processing

PRO subscription payments are processed by our payment partner Creem (Armitage Labs OÜ, Estonia), which acts as the Merchant of Record—it is the contracting party for the payment transaction itself and issues the payment receipt. This policy describes the conditions under which WEB Vision (operator of odkz.sk) agrees to issue refunds; the actual refund to the payment card or account is processed by Creem.

3. Statutory Right to Withdraw from the Contract

For distance contracts, the consumer has the right under Act No. 102/2014 Z. z. to withdraw from the contract within 14 days without giving any reason. For digital content not supplied on a tangible medium, this right expires only after the content has been fully provided, and only if the consumer has given their express consent in advance and acknowledged the loss of the right of withdrawal. If you do not grant such consent when activating your PRO subscription, your right to withdraw within 14 days of payment remains in effect.

4. Voluntary Refund Policy

In addition to your legal right to a refund, we also offer refunds in the following cases:

• Duplicate or Incorrectly Repeated Payment
• An incorrect amount was charged that differs from the displayed price
• A technical error on our end that prevented you from using the PRO features for a significant portion of the paid period
• An unauthorized or fraudulent transaction reported without undue delay

The operator decides on refunds beyond the statutory entitlement on a case-by-case basis, depending on the circumstances of each specific case.

5. Canceling a subscription does not constitute a refund

Canceling automatic subscription renewal (the "Cancel Subscription" button in section Plans or My Account) will stop future payments, but does not entitle you to a pro-rated refund for the period already paid for and currently active—access to PRO features remains active until the end of that period.

You can view and edit your payment history, invoices, and payment method at any time in the Creem customer portal by clicking the "Manage Payments" button in the Plans/My Account section.

6. How to Request a Refund

Please send your refund request via contact form (subject: "Billing"), specifying the email address used for the payment and the transaction date.

7. Processing Time

We process refund requests within 14 days of receipt. Approved refunds are returned to the original payment method used for the transaction, in the currency in which the transaction was made.

8. Changes to These Policies

The operator reserves the right to amend this policy at any time. The current version is always available on this page.

9. Contact

If you have any questions regarding refunds, please contact us at contact form. If you are not satisfied with how your request was handled, you have the right to contact an alternative dispute resolution entity—see Terms of Use, Article 9.